AP
Ambrose P
1 reviews | Active since May 2015
29 Apr 2019, 15:03
Bad Service and Contract Management
Vodacom suspended my account without notice. I took out account for the value R329.00. Thereafter Vodacom deducted R599.00, which I blocked. I contacted Makro where I took out my cell phone contract which stated that I only had to pay R399.00, which I did. I also informed Vadacom that my debit should go off in the beginning of each month of which it appears they have not rectified. This is poor service and pure incompetence. I beg that Vodacom should examine their paper work with due accuracy. How can Vodacom suspend my account, if my due date for payment is the beginning of every month.
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Vodacom's replyOfficial
29 Apr 2019, 16:03 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Apr 2019, 16:03
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Apr 2019, 15:46 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Vodacom's reply30 Apr 2019, 15:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team