BAD SERVICE AND COMPANY REVIEW

Just returned from Vodacom Shop Cape Gate as I needed some assistance after being in touch with the contact centre. I approached a lady by the name of Michelle, who had such bad service I was shocked. She guided me on the apparant process I ne d to follow to port a nr from a different network to Vodacom. After explaining to her I have purchased 2 SIM cards as per processes given by the call centre already and now I’m being to told to buy another one. Firstly she had no regard for money wasted as it’s “just a R1” as per her - which I told her is not the point. Secondly, asked her on why she gives one process and the contact centre another. As per her the call centre guys are in JHB and and do not know the processes. How do you badmouth colleagues??? Thirdly, I asked her how will this knowledge contradiction be rectified her answer was she is bit a “small Fish” in the business. She can tell management but what they do is their business. She cannot do anything about that. I told her that’s not what you tell your customers or how you speak about your company. She then continues by telling me “Vodacom is a bad company” AT THIS POINT I WAS BEYOND SHOCKED!!! Is this the type of people you employ? And these people need to be the face of Vodacom??!!!!! I was literally fuming but needed to keep calm as I wanted to teach this girl some business etiquette but realized this is not my place! Please review staff you employ, or send them for training. This could have many customers walk away. I don’t think I even have a problem with the info received between the branch and the call centre BUT she takes the cake!!!! I hope I NEVER EVER HAVE TO SET FOOT IN THAT BRANCH AGAIN! REGARDS, EXTREME DISSAPOINTED CUSTOMER