Bad service and communication

Bad Service

1. A whole collections department there was no agent to assist me with a cancellation letter or paid up letter? After visiting Vodacom shop on Saturday and on Sunday, i was not assisted with a paid up letter or cancellation letter for my contract and Im now told I should wait 5days and there was a big “If” i don’t receive it I should go back to the vodacom branch.

2. So Vodacom said I missed a payment and updated my status on credit bureau but now when I call vodacom using the same number they are unable to assist my number because it has no arrears and its paid if full. So how do I miss a debit order that did not even attempt to go through because my account has enough money for all those debit order dates. After paying my contract in full, why did vodacom just notified my that I should pay this certain amount for that month so they can close my account.

So Vodacom can I please get my paid up letter that clearly states that my contact has been paid in full and it has been cancelled because if I have to go to the branch again this coming weekend the feedback won’t be a pleasant one