Bad Service and Charging for Inconvenience

<p>Your service is *******, your data prices are astronomical and your staff are not knowledgeable about your products!</p> <p> </p> <p>I wanted to upgrade my contract at the end of 2015. I went to the Vodacom store and saw that there was a better contract for the iPhone 6S+ on Vodacom business, so I asked to get it and they said that they needed to transfer my contract to the business side of Vodacom. After going through a lot of hassle, the contract was transferred - ONLY THEN was I told that the actual contract that I wanted was not available. So, I had to stay on the Red Advantage package that I was on.</p> <p> </p> <p>I have just been locked out of my account and cannot buy data on the mobile app or the online self-service portal that I normally buy data on because I "do not have permission". I have also just noticed that the long process that I went through to transfer my line to Vodacom Business (so that I could get a contract that did not exist) also came with a cost of R150 that was never disclosed to me.</p> <p> </p> <p>Having just called the call centre to try and get some data loaded onto my contract, they were of no help and could not even transfer me to who I needed to speak to to rectify the issue.</p> <p> </p> <p>Congrats Vodacom on providing what is probably the worst service of all the cellular providers. I have calls that drop everyday, your admin procedures are inefficient and your staff are unknowledgeable about your products. You have just cemented my decision to buy a dual sim phone and get my data from another provider from now on. I can not wait for the day that my contract ends so that I can cancel it and never have to deal with you again. Well done.</p>