BAD SERVICE AND CALL CENTER ASSISTANCE

POOR POOR SERVICE - I called this morning to speak to a consultant to upgrade my current package to a higher package - from three Gig to 10 Gig. I was helped and the guy gave me a quotation and then tell me to call ***. I have done that and the lady told me after about 10 minutes that she cannot help me and that she will put me through to sales. I hold on for 11 minutes when somebody at last answer the phone after I had enough of the terrible music just to find out that they cannot help me and that I must call 082 111 again. By this stage I was really irritated. <br> <br> I called the forth time and a gentleman by the name of Thosange help me and what a pleasure. He listen to me and sen sen me the paperwork immediately and told me that he will call me later. <br> <br> I lady by the name of Charlotte called me on 4 September to offer me a additional package and I received a email - Ref number Reference Number: ***5. I still waiting for feedback 25 days later - VODACOM SERVICE IS TERRIBLE AND WILL MOVE MY CONTACT TODAY <br> <br> PLEASE ENSURE THAT YOU CANCEL THE ABOUT REF NUMBER AND CONFIRM