Bad service, and bureaucracy stands in the way of common sense.

My new contract (Which is more data for a cheaper monthly fee) was supposed to kick in this month. But it didn't. Because this package that they sold me comes with a "free" router. A "free" router that they don't actually have stock of. 3 days after signing on I get a message saying the router will be dispatched when it becomes available. Now, I don't need the router, I already have one, and I already have the simcard, so figure "that's ok, I'll use the old one in the meanwhile." So February starts and I don't get my data. I phone customer support and they tell me I can't start the new contract until I receive the router I don't need, and that they don't have them in stock and they have no idea when they will receive them!? Nobody at Vodacom called me to tell about this. I don't have enough data to run my business, and customer support says they can do nothing. Surely someone at Vodacom can click a button and give me my data in the meanwhile!?