TN
Trevor N
1 reviews | Active since Nov 2020
16 Nov 2020, 15:32
Bad service and billing issues
I cancelled my vodacom Fibre account in June 2020 and I’m still getting billed for it. Whenever I call I get back and forth. No resolution for over 3 weeks now. They even blacklisted my number. Vodacom is so expensive and the service is disgusting!!!
I’ve been waiting for them to call me for ever now. I’ve been so loyal for so many years! I’m beyond ****ed off. I’m now apparently supposed to pay R2600 for a service I cancelled long ago!!!! One of the consultants even laughed at my situation today. Ridiculous and poor service
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Replies (2)
Vodacom's replyOfficial
16 Nov 2020, 16:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Nov 2020, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TN
Trevor N's updateReviewer Update
16 Nov 2020, 21:44I will be waiting! I’m really not impressed with your service for the past 3 weeks and your consultants have been terrible
TN
Trevor N's update16 Nov 2020, 21:44
Reviewer Update
I will be waiting! I’m really not impressed with your service for the past 3 weeks and your consultants have been terrible