1 reviews | Active since Apr 2012
Bad service and billing
I phone Vodacom last week to find out why my Bill is over R550 when I should have been on a top up. They said that they fix the problem and that they locked my account so will there will be no extra charge. I just checked my account now and it's over R740. What ......!!!! I can't afford that. They are robbing me now.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear MR Charlder Van Der Berg
We are sorry to hear of the circumstances under which your posting has reached us and Thank You for your patience, time and effort taken to voice your concern to our office.
It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
We have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
K H
Vodacom Escalation Support Team
Dear MR Charlder Van Der Berg
We are sorry to hear of the circumstances under which your posting has reached us and Thank You for your patience, time and effort taken to voice your concern to our office.
It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
We have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
K H
Vodacom Escalation Support Team