Bad service and bad Customer service experience with Vodacom Fiber.

I took up a 12month contract with Vodacom for fiber ISP. To activate and switch the Fiber service was a horrible experience. There is no online portal to view the status of the activation/switch of service. I moved from a very good ISP that has almost any Social media channel where you could report or interact with them. After the move Activation I had to figure out for two days what happened to my router/connection to get the fiber connected.

What ever saving there was for moving to them I paid for in frustration...

Vodacom Called me three days after I figured out that they Locked my Laptops Mac-address to the Fiber service. Also their technical staff cannot tell you any technical info if you not using their Cheap Locked down Broadband Router.... The fact that vodacom technical services can only be reached by phone is Bad. Any other ISP has whatsapp/facebook and bots on their website to assist with technical services.

On the Internet Access. There were multiple outages to my Linux System that i tracked over a course of 6-7 months. The services went down for 5 to 10minutes at a time. The few times I reported this on the vodacom app the tickets was merely closed and noted that my internet is back up and running.

Their Contract and cancellation procedure is a load of ******* They want you to pay for the full contract duration and cant really show you what their cancellation is covering. Other Companies charge you a minimal early cancellation but they want the full terms money from you.

Its like paying interest on a Loan that has been settled months ago.. They Also charge for installation that they did not even do.

I am so glad i can return to my old ISP. My last month with Vodacom. I will never be able to recommend them to anyone.

Regards