Bad Service and attitude

I had one of my worst experience this morning with Vodacom Greenacres, I went in because I was unable to pay my account to open my phone and then the lady who was suppose to help me was just but when she finished up with her client she just went out of the store not saying anything leaving me with the lady on the floor, so I just left the when I send someone later to enquiry how the can assist me I was told that I did not do my purchase and set up at their store I can pay r170 or go to Summerstrand branch to get it fix then 10 min after me my husband also called them same problem he was told Easy2own is a third party they don't really deal with it he must call the 135 helpline... I have never had such terrible service in my life... How is it possible that a franchise can be like this....