RM
Regina M

1 reviews | Active since Aug 2023

07 Aug 2023, 09:58

Bad service and arrogant consultants

Worst network and service ever. Been with Vodacom all my life but know I’m just so fed up and up to somewhere with their level of uncaring and level of arrogance. I have a problem of my data being bing depleted before I even use of them I call Vodacom all the time but this time the consultant and the supervisor who he was supposed to transfer my call to were very rude and did not help me at all. They just told me they will do investigation, even the consultant that I spoke to yesterday still didn’t help or get back to me. This happens all the time that data get depleted even before I could use it and some consultants refund my data and some tell you they will take it up and get back to you then you never hear from them ever again. I was also forced by another consultant last week Friday to take up another contract as my contract is ending. She claimed that if I cancel my can’t act I will loose my number and I only wanted to convert to prepaid still using my number. I’m so gatvol with Vodacom

0
Replies (4)
Vodacom
Vodacom's reply07 Aug 2023, 10:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RM
Regina M's update07 Aug 2023, 10:08
Reviewer Update
I hope they will be calling me with a resolution not a response telling me they will be taking my quiet further for investigation that never ever happen or giving feedback.
RM
Regina M's update07 Aug 2023, 10:36
Reviewer Update
Your consultants let a call ring once then hang up so that it appears as if they called and I didn’t answer
RM
Regina M's update07 Aug 2023, 10:50
Reviewer Update
Hi Vodacom still awaiting your call