EW
Ettienne W
1 reviews | Active since Jan 2020
02 Jan 2025, 10:24
Bad Service and Aftersales experience
I have upgraded my package from Vodacom on the 18th of December 2024, the product was scheduled to be couriered by SKYNET South Africa service and up to now my product was not delivered. I am trying to get hold of Vodacom but I cant as the system has blocked my number. I am trying to find out when this will be delivered and cannot get hold of this people. Customer services not helpful and the aftersales team also unhelpful.
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Vodacom's replyOfficial
02 Jan 2025, 11:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jan 2025, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team