Bad Service All Round and The Grove Mall

Item: Vodacom
Rating: 1
Author: Gareth A

Good Day,

We went to upgrade our phone on the 16 July 2019. We went to the grove mall vodacom and waited more that 45mins to be assisted. When we were finally helped the lady helping us was unhelpful it was crazy. She told us that we could not upgrade as the score was not big enough to upgrade this account. We pay monthly by EFT on time and if you check our bill it is paid more than what is required.

1 day later! We are able to upgrade online BUT now i miss out on all the free stuff we would have gotten from the store. We call Vodacom Upgrade Centre and then they confirm they have stock of the P30 and they said yes. And we called again today to ask again as we still have not been contacted by a rep. They NOW are saying there is no stock.

To top it all enough - WE HAVE ALREADY BEEN BILLED FOR THE NEW CONTRACT!

What is going on?

Helpful (0)

Replies (5)

Vodacom's replyOfficial

18 Jul 2019, 11:58

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply18 Jul 2019, 11:58

Official

Gareth A's updateReviewer Update

22 Jul 2019, 16:41

in Due course. What a joke! I am still waiting to be contacted by someone.

Gareth A's update22 Jul 2019, 16:41

Reviewer Update

in Due course. What a joke! I am still waiting to be contacted by someone.

Gareth A's updateReviewer Update

30 Jul 2019, 08:38

Good Day,

I have not received any email from Vodacom. Yes i received calls from The Grove, I was in meetings and when i tried to call back both occassions Friday and yesterday my call was not answered. So i do not consider this ticket closed.

Gareth A's update30 Jul 2019, 08:38

Reviewer Update

Gareth A's updateReviewer Update

31 Jul 2019, 11:31

I am still awaiting this email that i was supposed to have sent?

Gareth A's update31 Jul 2019, 11:31

Reviewer Update

I am still awaiting this email that i was supposed to have sent?

Gareth A's updateReviewer Update

06 Aug 2019, 12:39

Good Day,

I am still awaiting this email as per the above message. This is what we call customer service?

Gareth A's update06 Aug 2019, 12:39

Reviewer Update

Good Day,

I am still awaiting this email as per the above message. This is what we call customer service?