Bad service again and again

I have constantly had bad service with vodacom. 2 week ago I called to cancel and zahir offered me an renewal on an affordable plan so I accepted. Only to find that vodacom data runs out too fast in comparison to other networks and I was not happy with the new device. So I called to cancel the renewal and after much attempt I got a hold of a consultant who advised zahir will call me but he never did. I called in today to find out that I was promised a sim card along with the renewal and I was not given the sim due to that department not issuing sim..so I was misold

I was also not advised that I will have to pay full instalment this month then next month will b the renewal price

This is very upsetting as all of these information should have been advised as I asked the bill for July

Pls send me the call recording as I would like to escalate further. Vodacomover the years of baf experience has not valued my loyalty

I would like to take my services elsewhere

I want a call from a manager to resolve this issue