MV
MARTHINUS V
1 reviews | Active since Jun 2012
04 Sept 2020, 13:26
bad service again
i have been trying for the last mont to get hold of the cancellations department at Vodacom . today i tried again i phone the *** number Lebo pics the number up and i explain to her i need to cancel some of my contracts just to be told they have technical issues she cant transfer me . i then complained to her regarding the fact that i have been trying for the last month already to get hold of them just to have the phone put down in my ear. so if thats how i get treated as an Vodacom customer please tell me why do i need to keep any of my contracts with you
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Replies (2)
Vodacom's replyOfficial
04 Sept 2020, 14:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2020, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MV
MARTHINUS V's updateReviewer Update
07 Sept 2020, 11:14hi Vodacom thank you for your swift reply if only your service was as good as that too ,its a full 3 days since you said somebody will phone me back and still waiting sorry to be a customer will change that in due time
MV
MARTHINUS V's update07 Sept 2020, 11:14
Reviewer Update
hi Vodacom thank you for your swift reply if only your service was as good as that too ,its a full 3 days since you said somebody will phone me back and still waiting sorry to be a customer will change that in due time