bad service AGAIN!!

<p>Seems like the only time tou get a responds from Vodacom is when you say something bad them on "social media"!! i was offered an upgrade on one of my WI-FI routers 10 days ago. i got a Tablet with the contract but decided that i did not want to upgrade and contacted Vodacom to come and collect the Tablet and cancell my contract/upgrade. it has been a week since i phoned and no one has been to collect the device. i have had sms's saying that i should reply "NO" if my querry has not been resolved which i have done numerous times but no one has phoned me to ACTUALLY make arrangements to collect the tablet. How can they expect me to upgrade or stay with them if this is the level of service i am getting after being a loyal customer for more than 10 years!! dissappointed!!</p>