RS
Rasheel S

1 reviews | Active since May 2013

30 Jan 2017, 16:12

Bad service ....... again

<p>please can someone at vodacom assist. I have spoken to every department with no sign of a solution. </p> <p>Vodacom did not want my money so decided to take it upon themselves to cancel my debit orders. Now they seem to want their money.</p> <p>I called 2 weeks ago to advise that debit orders have not been going through and I was told that all is sorted. This morning I get an e mail saying my account is cancelled due to non payment. Although not my fault, I decide to make a cash payment and now I am told that my account cannot be re activated and I should re apply for my service. This is pathetic and a waste of time. No department gives the same answer and I am sent from one department to the next. Can a manager that deals with multiple areas call me to either resolve the issue or tell me if I should look for a new ISP. </p>

0
Replies (3)
Vodacom
Vodacom's reply31 Jan 2017, 06:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Feb 2017, 16:41
Official

As per telephonic discussion,feedback provided.

RS
Rasheel S's update13 Aug 2018, 14:29
Reviewer Update
A year later and Vodacom is at it again. I would of assumed that Vodacom would of fixed it's debit order problems by now. I have a standing debit order that goes of my account on the 1st of the month for my fibre line. However my account has been suspended since Saturday (11/08/2018), and after speaking to numerous agents at the call centre there is still no hope of a resolution. Its been 3 days now and they do not know what the issue is as it shows payment is up to date on their side. This is costing me a lot of money on mobile data since Saturday. Vodacom, am I going to get my money back for the data I spent on the weekend and who knows for how many more days. Pease resolve urgently. Ref number with call centre: SR180 ********** 81