1 reviews | Active since May 2013
Bad service ....... again
<p>please can someone at vodacom assist. I have spoken to every department with no sign of a solution. </p> <p>Vodacom did not want my money so decided to take it upon themselves to cancel my debit orders. Now they seem to want their money.</p> <p>I called 2 weeks ago to advise that debit orders have not been going through and I was told that all is sorted. This morning I get an e mail saying my account is cancelled due to non payment. Although not my fault, I decide to make a cash payment and now I am told that my account cannot be re activated and I should re apply for my service. This is pathetic and a waste of time. No department gives the same answer and I am sent from one department to the next. Can a manager that deals with multiple areas call me to either resolve the issue or tell me if I should look for a new ISP. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
As per telephonic discussion,feedback provided.
