CP
Cheree P
1 reviews | Active since Dec 2017
21 Dec 2018, 10:05
Bad service again
Again I have trouble getting service from Vodacom.
On the 13.12.2018 I kindly asked the customer service to notify me on the status of my application.
After the initial phone call from Kahlalub on the 3.12.2018, he never called back the next day as promised to ensure that I keep my existing number and finalise my contract application.
I have no idea what is happening now with the contract.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Dec 2018, 11:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2018, 11:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Dec 2018, 11:58 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call ***4 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2018, 11:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call ***4 for any further assistance. Regards Consumer Website Team
Best regards,