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Akhona D

1 reviews | Active since Sept 2016

02 Oct 2016, 12:36

Bad service again

<p>Good day</p> <p>After bringing forward the complain I had with Vodacom since march 2016, finally it was resolved and I really appreciate that there is still people who do their job from vodacom. But again in the process of resolving that, another Call Centre Agent went and cancel my cellpphone contract and converted it to prepaid without my consent. </p> <p>I have been trying to get them to resolve that, but no one is getting it right, I also have a WiFi router which I receive data on, that has been cancelled too. Here are references to prove I have been trying.</p> <p>1. 1- ********** 0848</p> <p>2. 1- ********** 810 </p> <p>3. 1 ********** 3324</p> <p>I would really like Vodacom to deal accordingly with the Agent who did this, as I'm suffering now for their negligence and they get so arrogant instead of helping us customers. </p> <p>I am not happy. </p>

0
Replies (3)
Vodacom
Vodacom's reply03 Oct 2016, 07:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

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Akhona D's update03 Oct 2016, 17:25
Reviewer Update

I don't know why it always takes months to resolve my queries, but the minute I don't pay this account, you will be so quickly to deactivate it and and probably blacklist me. I'm suffering because of this.

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Akhona D's update05 Oct 2016, 17:39
Reviewer Update

Please tell me what am I suppose to do, cause seemingly I can't get help?,