bad service again.

service just as bad. after my first review I was contacted by a Vodacom representative who apologised for the inconvenience and asked if they could help. I said I would appreciate it and we started the hole process again. this time with Claudia who could not understand what Regina was doing because it was wrong according to her. After looking at my profile again she managed to select my old number for a contract and could not understand why Regina could not get it done in the first place. I had to email some documents back to Vodacom online and within 20 minutes I was approved again without any problem. second contract for exactly the same phone. according to Claudia she would phone me back on Monday morning the 24th of May to make sure about the approval. and that's the end of it. it is now Wednesday the 26th and after numerous calls to the call centre to find out what's the problem I am still waiting because they are still phoning back in 10 minutes. one lady Lynette even sent the lady that's suppose to be Claudia's senior in charge a WhatsApp message to ask if they could please help me to find out what is the problem. and would phone me back asap. and 20:16 at night she is still phoning back. I have to wonder if this is lack of leadership in a serton devision or lack of back bone to run a department . This all reflects on the Vodacom name and surely customer service is something Vodacom should be proud of. obviously not. as client I suppose you only count when they take money from you.