Bad service

I would like to lodge a complaint regarding the poor service I have been receiving at the Vodacom store in Maponya Mall. At the end of December, I took out a contract with Vodacom and successfully activated an eSIM for one of the phones. Everything was working perfectly. However, I was supposed to activate an eSIM for the second phone that I also took on contract. Since the first week of January, I have visited the Vodacom Maponya store several times requesting assistance with the eSIM activation. Unfortunately, every time I go there I am told that their system is offline and they are unable to help me. This has been ongoing for weeks now, and I still have not received any assistance. It is very disappointing that such a simple request cannot be resolved after so many visits. I would appreciate urgent assistance in activating the eSIM for my second device, or being directed to a Vodacom branch where the service can actually be completed. I hope this matter can be resolved as soon as possible.