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Nico A
1 reviews | Active since Mar 2013
12 Apr 2021, 10:11
Bad service
Goog day, I want to raise my concern with Vodacom Fibre, I am very Disappointed, in March I had my fibre installed on the 24 month contract which stated with 24 month contract you get free installation and 3 month's free, now for end of April they want to charge me the full monthly amount and prorata as well for March I am sorry but I am very disappointed in vodacom fibre, I phoned them on 12 April 2021 and they said that the promotion was not added to my account for some reason, they logged a call to add it, I am not going to pay I signed a contract that says 3 months free,i want that removed my account asap and will pay the monthly fee when the 3 months has passed.
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Replies (2)
Vodacom's replyOfficial
12 Apr 2021, 11:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Apr 2021, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nico A's updateReviewer Update
14 Apr 2021, 10:09No one has contacted me as of yet to sort out my issue, I am not accepting to take it as it is this is a breach of contract and will take further steps if that amount is debited of my account.
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Nico A's update14 Apr 2021, 10:09
Reviewer Update
No one has contacted me as of yet to sort out my issue, I am not accepting to take it as it is this is a breach of contract and will take further steps if that amount is debited of my account.