Bad Service

I am writing to formally lodge a complaint regarding my WiFi service, which has been non-functional since 27 March 2025.

Despite making numerous calls to your customer service team, the issue remains unresolved. I am extremely dissatisfied with the level of support received, as agents have not provided meaningful assistance or a clear resolution timeline.

What is particularly concerning is that my account continues to be debited on time, while I have had no access to the service I am paying for. This is unacceptable.

I request the following as a matter of urgency:

Immediate restoration of my WiFi service A full explanation of the cause of the outage Compensation or a refund for the period during which I have had no service

If this matter is not resolved promptly, I will have no choice but to escalate the complaint to the relevant regulatory authorities.

I expect urgent feedback and resolution.