Bad service

My fibre has been offline since this morning and called so many times and no one can tell you what the issue is, I was only told now at 17:25 a that metro fibre is experiencing an outage but there is no turnaround time after I have been trying since morning . I do not have a contract with metro fibre I have it with Vodacom and my money get debited by you guys therefore you should be able to give me more information not solely blaming metro fibre. Every month end it’s the same issue , but when you debit the account there is never an issue on my end . Please fix your mess we have jobs to attend to that’s needs internet connection. I am considering cancelling my contract , I cannot deal with you guys every month ??