TP
Tania P

1 reviews | Active since Feb 2020

31 Aug 2020, 15:10

Bad Service

My daughter tried applying online for a laptop and was given the run around by Vodacom. Her first application was 'approved' but after 3 weeks she still had not received the product she had supposedly been 'approved' for. After calling Vodacom she was told that her application was declined but there was no reason given on the system. She had not received an email, text message or call from Vodacom informing her that she had been declined. The consultant then advised her to reapply online. She went through the process again and was once again 'approved'. After 1 week she called Vodacom again and was told this time that her application had not been submitted, but that she would submit it on her behalf. She then received an email saying that a consultant from Vodacom would contact her to complete the process. Next thing she received an SMS saying that the product she had app**** for was out of stock, but that a consultant would contact her. If this is how Vodacom operates I will never recommend them to anyone.

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Replies (1)
Vodacom
Vodacom's reply31 Aug 2020, 15:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team