Bad Service

My WiFi has been off since Thursday evening, 2nd January 2025. I have called Vodacom numerous times on Friday and Saturday and told that there is an outage in the area. However, none of my neighbours have a problem with their WiFi. On Sunday, the 3rd day without WiFi, I was told I needed to log this on the app. Again, numerous calls to Vodacom with zero assistance. It is the 4th day without WiFi and no one has assisted via telephone or email. Extremely disappointing service!