Bad service

I am very disappointed and unhappy with the terrible service i received from Vaal mall Vodacom walking Centre. The staff members are rude with bad attitude.

You can tell from their tone and manner of how they respond to customers that they don't care about TCF.

They are only concerned and about new customers who wants to open new contracts.

I went there to do a sim swap on the 15th of September ,they told me that my account was in arrears.I then settled the arrear premium immediately. I was then advised that my sim swap will be done the next day. The sim swap was not done on the 16th.

I went back on 19th and i was told that the arrear premium hasn't cleared.they did not even bother to ask for proof of payment or advice on the steps i need to take.

I was advised by someone who is not even working at Vodacom, this lady advised me to contact the call Centre. The Vodacom contact center agent was able to assist me.He told me to go back to Vodacom branch and that the arrear premium will clear in few hours.

My concern is that the branch is suppose to know this process,this shows that they didn't wanna assist me.

Kindly pull the CCTV footages and see how different the treatments is,when its an enquiring they give you crab service,New sales you're given 5 star service.

I am disgusted and cant wait for my contract to end and move to a service provider that will value my business.