1 reviews | Active since Apr 2019
Bad service
I app**** for Vodacom fibre on the 30 Dec, which was never captured. I re app**** again on the 6th Jan. Application went smoothly, until there was issues with the address. After many phone calls, finally my ONT was installed on the 4th Feb and I received my object number via email. On the 5th of Feb I called Vodacom to activate my service, as I was advised. The consultant was not able to assist, as no connection was found. I was then contacted by Paballo, which advised that I was given an incorrect object number and that this object number was already used by someone else. After being very patient for so long, I requested to speak to a manager and was assisted by Imran, call centre Team leader. Imran tried his best to assist, but had many excuses as to being new and he doesn't have any form of contacting Vumatel to get this problem sorted. After many phone calls to Imran, which just had more excuses, I then spoke to Fazlu Nordien on 11 Feb, which was getting assistance from a specialist, which also could not assist. He advised me that he will arrange a tech to come out on 12th Feb, however no one came and I received no feedback or follow up or even a courtesy call from him. I'm still waiting. I am now up to my wits with this Fibre. Since my application, I have purchased over 200gigs already, that's how urgently I need my internet. This has become extremely expensive and frustrating for me. I really would just like my internet to be connection a.s.a.p. Please help!.
