MM
Musa M
1 reviews | Active since May 2017
09 Nov 2021, 08:07
Bad service
I'm really frustrated with Vodacom/vumatel!!! I've been battling with my Fibre connection from this morning. I've called the helpdesk line twice and still couldn't get assistance,I was informed that my query was been assigned to Anele. I've had no feedback from Anele and the agent refused to give me Anele's contact details. I was unable to do my work , my daughter lost a day of studying as everything is now done online. Seems like vodacom doesn't not understand the importance of having uninterrupted Fibre line. Can some sort this out
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Replies (4)
Vodacom's replyOfficial
09 Nov 2021, 09:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Nov 2021, 09:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Musa M's updateReviewer Update
09 Nov 2021, 11:15Still no call, another day without service!!!!
MM
Musa M's update09 Nov 2021, 11:15
Reviewer Update
Still no call, another day without service!!!!
MM
Musa M's updateReviewer Update
09 Nov 2021, 12:26It's 12:23pm still no call!!! 2 days off work due to bad service from vodacom!!! I had to buy data for my daughter to do her school work and attended study session. Why am I paying for unlimited Fibre ?!?!?
MM
Musa M's update09 Nov 2021, 12:26
Reviewer Update
It's 12:23pm still no call!!! 2 days off work due to bad service from vodacom!!! I had to buy data for my daughter to do her school work and attended study session. Why am I paying for unlimited Fibre ?!?!?
MM
Musa M's updateReviewer Update
09 Nov 2021, 21:16It's 21:00pm still no feedback from Vodacom, I've made contact a number of times, but couldn't get assistance because Anele accepted my ticket, but did not comment on the job card. I'm convinced that I'm not a valued client and decided to move my business elsewhere. This serve as my cancelation, please waive your cancelation terms because I was forced into this decision. Don't even bother putting a debit order through as the money was used for data top and airtime. Thanks for nothing
MM
Musa M's update09 Nov 2021, 21:16
Reviewer Update
It's 21:00pm still no feedback from Vodacom, I've made contact a number of times, but couldn't get assistance because Anele accepted my ticket, but did not comment on the job card. I'm convinced that I'm not a valued client and decided to move my business elsewhere. This serve as my cancelation, please waive your cancelation terms because I was forced into this decision. Don't even bother putting a debit order through as the money was used for data top and airtime. Thanks for nothing