Bad service

I have made a payment for my vodacom account at a third party this month due to Vodacom store that was still closed. Well after several calls and emails. (in one call they confirmed that they see the payment notification.) Well the payment sill does not reflect on my account and vodacom cal every day to inform me that I still nedd to pay. Well I did pay (I have actually payed more that the amount owed) I know it is lockdown and I believe lockdown will be your reason for this bad service. I don't want to know your reason for this bad service I just want you to correct your error.