sS
seshleigh S
1 reviews | Active since Feb 2019
25 Jan 2021, 12:29
bad service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i called vodacom in december to arrange an early deduction for the month of december i confirmed with the consultant that this should only be for one month which is december. however vodacom deducted on the same date this month after calling in and speaking to a consultant she says that the date was changed i will cancel my contract with vodacom please contact me after 4 or i will be emailing the ceo of vodacom to complain about this ****
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Replies (3)
Vodacom's replyOfficial
25 Jan 2021, 16:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jan 2021, 16:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
sS
seshleigh S's updateReviewer Update
26 Jan 2021, 10:59Thank you for your assistance with regards to this i am happy with the assistance i got from the gentleman who assisted me yesterday he had manners and was very helpful apart from all the other consultants
sS
seshleigh S's update26 Jan 2021, 10:59
Reviewer Update
Thank you for your assistance with regards to this i am happy with the assistance i got from the gentleman who assisted me yesterday he had manners and was very helpful apart from all the other consultants
sS
seshleigh S's updateReviewer Update
26 Jan 2021, 11:12i am however very unhappy with the way the consultant that i spoke to earlier on yesterday handled the situation, with absolute no customer care! this is not the first time of experiencing horrible service from a vodacom consultant. i am disgusted with the behavior i got from the consultant i am happy that the debit has been sorted out and awaiting the accounts department to resolve the none payment issue with the bounced debit order which a vodacom consultant arranged without my consent!
i called vodacom yesterday spoke to a lady and asked her how she is and she said fine what is your query?
i would of appreciated i am fine thanks and how are you ?
i told her what had happened and was very upset that there was no interest from her side and she was very rude and it seemed like she did not want to assist me. I will repeat this is not the first time that i have gotten ****ty service from vodacom.
she called me back yesterday in the afternoon and did not say hello but instead said you are speaking to so and so from vodacom customer care????
i proceeded to say hi how are you doing ? and she said fine
i then said i am fine thank you for asking
she then said that they had listened to the other consultants call and he was at fault and the resubmission charge will not be charged onto my account. i said okay and told her i am not happy with the service and what this has done to my credit score she said sorry and said that there is nothing she can do and did not even go the extra mile to assist me to refer my details to the account department for the missed debit order from vodacom.
she then dropped the line without saying goodbye.
it saddens me that i have to go through this type of abuse and service when the consultants at vodacom mess up, i will be looking at cancelling my contract and i will advise all of my family and friends to never take out a contract with vodacom because of this type of service.
The gentleman that called me later on yesterday was helpful and referred my details to the accounts department and he actually did have manners
I am however very disgusted with the other consultants that i spoke to its actually depressing
i called vodacom yesterday spoke to a lady and asked her how she is and she said fine what is your query?
i would of appreciated i am fine thanks and how are you ?
i told her what had happened and was very upset that there was no interest from her side and she was very rude and it seemed like she did not want to assist me. I will repeat this is not the first time that i have gotten ****ty service from vodacom.
she called me back yesterday in the afternoon and did not say hello but instead said you are speaking to so and so from vodacom customer care????
i proceeded to say hi how are you doing ? and she said fine
i then said i am fine thank you for asking
she then said that they had listened to the other consultants call and he was at fault and the resubmission charge will not be charged onto my account. i said okay and told her i am not happy with the service and what this has done to my credit score she said sorry and said that there is nothing she can do and did not even go the extra mile to assist me to refer my details to the account department for the missed debit order from vodacom.
she then dropped the line without saying goodbye.
it saddens me that i have to go through this type of abuse and service when the consultants at vodacom mess up, i will be looking at cancelling my contract and i will advise all of my family and friends to never take out a contract with vodacom because of this type of service.
The gentleman that called me later on yesterday was helpful and referred my details to the accounts department and he actually did have manners
I am however very disgusted with the other consultants that i spoke to its actually depressing
sS
seshleigh S's update26 Jan 2021, 11:12
Reviewer Update
i am however very unhappy with the way the consultant that i spoke to earlier on yesterday handled the situation, with absolute no customer care! this is not the first time of experiencing horrible service from a vodacom consultant. i am disgusted with the behavior i got from the consultant i am happy that the debit has been sorted out and awaiting the accounts department to resolve the none payment issue with the bounced debit order which a vodacom consultant arranged without my consent!
i called vodacom yesterday spoke to a lady and asked her how she is and she said fine what is your query?
i would of appreciated i am fine thanks and how are you ?
i told her what had happened and was very upset that there was no interest from her side and she was very rude and it seemed like she did not want to assist me. I will repeat this is not the first time that i have gotten ****ty service from vodacom.
she called me back yesterday in the afternoon and did not say hello but instead said you are speaking to so and so from vodacom customer care????
i proceeded to say hi how are you doing ? and she said fine
i then said i am fine thank you for asking
she then said that they had listened to the other consultants call and he was at fault and the resubmission charge will not be charged onto my account. i said okay and told her i am not happy with the service and what this has done to my credit score she said sorry and said that there is nothing she can do and did not even go the extra mile to assist me to refer my details to the account department for the missed debit order from vodacom.
she then dropped the line without saying goodbye.
it saddens me that i have to go through this type of abuse and service when the consultants at vodacom mess up, i will be looking at cancelling my contract and i will advise all of my family and friends to never take out a contract with vodacom because of this type of service.
The gentleman that called me later on yesterday was helpful and referred my details to the accounts department and he actually did have manners
I am however very disgusted with the other consultants that i spoke to its actually depressing
i called vodacom yesterday spoke to a lady and asked her how she is and she said fine what is your query?
i would of appreciated i am fine thanks and how are you ?
i told her what had happened and was very upset that there was no interest from her side and she was very rude and it seemed like she did not want to assist me. I will repeat this is not the first time that i have gotten ****ty service from vodacom.
she called me back yesterday in the afternoon and did not say hello but instead said you are speaking to so and so from vodacom customer care????
i proceeded to say hi how are you doing ? and she said fine
i then said i am fine thank you for asking
she then said that they had listened to the other consultants call and he was at fault and the resubmission charge will not be charged onto my account. i said okay and told her i am not happy with the service and what this has done to my credit score she said sorry and said that there is nothing she can do and did not even go the extra mile to assist me to refer my details to the account department for the missed debit order from vodacom.
she then dropped the line without saying goodbye.
it saddens me that i have to go through this type of abuse and service when the consultants at vodacom mess up, i will be looking at cancelling my contract and i will advise all of my family and friends to never take out a contract with vodacom because of this type of service.
The gentleman that called me later on yesterday was helpful and referred my details to the accounts department and he actually did have manners
I am however very disgusted with the other consultants that i spoke to its actually depressing