Bad Service

I have my fiber installed on 11 Oct and was only online on the 22 Oct. Then I lost connection on the 28 Oct again for almost a week . I called in to Vodacom to report this issue and was given a ref number. A consultant assign to my case would call me after 4 to 48 hours to assist with my problem they told me , but this never happened . Instead this so called consultant assign to my case closed the issue and reported on their system as resolved. According to their system and what was reported the customer was contacted and he confirmed that there is connection. No one ever called me instead i called them on the 3 Nov and after I refused to put the phone down unless I speak to the manager , my connection was re-instated the same day. My bill for my account eventually came and i was billed R1810 for just about 2 weeks of fiber connection. The bill included connection for Sept , Oct and Nov. How is this possible if my Fiber was only installed in the middle of October. I never expected this poor service from Vodacom . POOR POOR POOR