ZM
Zoe M
1 reviews | Active since Jun 2024
14 Nov 2024, 18:45
BAD SERVICE
I had a sales Lady from Vodacom selling me fibre and promised it's month to month as I told the lady I don't want any contacts, to my suprise when I called Vodacom I'm told it's a 24 month contract. I tried to contact Vodacom to cancel the service but upto date I have not received any communication from them.The fibre is hardly working coz it always loads and even worse when it was windy
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Replies (2)
Vodacom's replyOfficial
15 Nov 2024, 08:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2024, 08:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
ZM
Zoe M's updateReviewer Update
28 Nov 2024, 08:04My query is why us there a payment when the installation was done on the 13/11/2024 and on the 14/11/2024 I called for the Fibre to be canceled because I was mislead and the Fibre was not working. The agent working for vodacom confirmed she did me wrong why am I being held responsible for making payments for an amount of R3500 isn't that a reap off for services I did not make use of.
ZM
Zoe M's update28 Nov 2024, 08:04
Reviewer Update
My query is why us there a payment when the installation was done on the 13/11/2024 and on the 14/11/2024 I called for the Fibre to be canceled because I was mislead and the Fibre was not working. The agent working for vodacom confirmed she did me wrong why am I being held responsible for making payments for an amount of R3500 isn't that a reap off for services I did not make use of.