***** & Bad Service

Today I received an e-mail from vodacom with a quote to upgrade. This quote has been done so without my consent. The cell number on the quote is for an additional contract my Mom uses. By calling Vodacom, I could identify this is once again your 3rd party Ninja's. No matter how many times you tell them to stop harassing us they just continue to do so. What is worse is my mon has advised them numerous times that she is not the contract holder and she cannot extend it. They just decide to push it through in any case. This is not the first time we have experienced this with Vodacom and the sub standard 3rd party's they are willing to deal with. I spoke to Vodacom's Patience Kekana and asked I want this escalated and a reference number for this particular call. Her feedback to me is that she has to make contact with the 3rd party first, before she can give me any reference number. How daft. So I have to "hope" she contacts them and then I may or may not receive a reference number. From past experience I know that this call leads to nothing, and not even a call back to say this has been addressed with particulars. This is just terrible.