Bad service

We have been without Internet since Thursday evening. I phoned first thing Friday morning. Was told there is an outage in Brackenfell area. I phoned again & was told it is my line that is the problem. I phoned again & was told that there was no fault been reported. I then was given a Ref no. I received a call from Vodacom Helpline. They couldn't give me an answer. I phoned again & Ricardo phoned the person my fault was assigned to & was told it would be escalated as high priority. Inga phoned me late Friday afternoon & confirmed there was a problem & my fault was now going to their technical department & would be sorted out on Saturday morning. I phoned about 11 this morning & was told they are working on the problem. About 15:00 I phoned again & was told my fault was now on the 2nd level & was high priority. It is now 17:50 & I still don't have internet. I have lost 2 days of work which costs money which we have lost due to no internet. We pay a fortune per month for no service.