AJ
Anecia J
1 reviews | Active since Aug 2021
20 Aug 2021, 12:50
Bad service
Every month this company deducts money from my account for this service every month they deduct on the 28th I have requested and change in dates. For my deduction and yet still ddnt happen when the deduct to early then they don't call or do follow ups on payment they just hit u with a big bill they have poor service and it needs to be addressed bye all means I will go to social media with this company
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Replies (2)
Vodacom's replyOfficial
20 Aug 2021, 13:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Aug 2021, 13:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AJ
Anecia J's updateReviewer Update
29 Aug 2021, 23:09Vodacom has still not deducted for this month I am highly disappointed and displeased with this service there customer service is *********** and lack customer service skills and communications vodacom did not contact me immediately after the payment have bounced and the last time I spoke to a consultant I requested my deduction date to be change and it clearly wasn't I am being charged more than double my monthly installment just because someone did not do there job... If u can't get ahold of me email me I have a time consuming job and I not willing or able to sit bye my phone waiting for some one to tediously apologize and not solve my issue with this service,
AJ
Anecia J's update29 Aug 2021, 23:09
Reviewer Update
Vodacom has still not deducted for this month I am highly disappointed and displeased with this service there customer service is *********** and lack customer service skills and communications vodacom did not contact me immediately after the payment have bounced and the last time I spoke to a consultant I requested my deduction date to be change and it clearly wasn't I am being charged more than double my monthly installment just because someone did not do there job... If u can't get ahold of me email me I have a time consuming job and I not willing or able to sit bye my phone waiting for some one to tediously apologize and not solve my issue with this service,