Hellopeter
Share Your Experience
cK
carmen K

1 reviews | Active since Feb 2011

02 Jun 2020, 17:31

Bad service

I have been having various issues with Vodacom and the staff are ***********.

I have made numerous calls reporting signal issues , i am paying for a contract i can't use. I was told to get numbers of 10 other people in my area experiencing the same issue " really?". To date there has been no resolution to my issue .

Second issue is that my line has been soft locking every second day , queries have been logged to resolve the matter a whole month later no resolution , i probably made 15 calls to unlock my line during the month of May 2020 and it continues into June. Some agents tell me the line is unlocked and it never happens , when i call back the new agent tells me the previous agent did nothing. The service is horrific and i would not recommend Vodacom to anyone. I now had to buy a Telkom sim so that i am at least able to use the internet.

0
Replies (4)
Vodacom
Vodacom's reply03 Jun 2020, 08:16
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
cK
carmen K's update03 Jun 2020, 14:04
Reviewer Update
My line is soft locked again today and just yesterday i unlocked it. This is ridiculous now . I am really tired of calling the call centre. Someone needs to call me as a matter of urgency to sort this out Today.
cK
carmen K's update10 Jun 2020, 11:00
Reviewer Update
query is not resolved - My line continues to soft lock , i have now not paid the May installment as i refuse to pay a contract which i cannot use. Signal issues persist. Can't use internet or make calls . The call center agents are *********** and not consistent with feedback. I expect a resolution to this issue asap.
cK
carmen K's update10 Jun 2020, 11:02
Reviewer Update
Lance from your complaints called me and told me he escalated to the technician department regarding signal issues and someone will call me, no one called. Lance did not address the soft locking issue. So please explain to me how my complaint has been resolved Vodacom? My next step is to take this to the media.