Bad service

I'm really really getting fed up now, I wrote a complaint almost 2 weeks ago, I recieved a email back stating some1 will phone me back in due time, well lol still waiting for that call, I followed procedures filling in the necessary paper work for relocation I did what I was asked 2 do by the consultant, I recieved my SR number and was told it will take about a month for my fibre 2 be sorted, well its almost the end of January and this was done at the end of November 2020, so can some1 plz tell me what is going on what is taking so long and can some1 plz phone me back so all this can be sorted, I also gave the FRG number and the CXNK number from frogfoot fibre box. I dnt feel like hearing another 24 hours another 2 to 3 working days I want this resalved as I'm paying for something I can't use.