BAD SERVICE

Contract premature cancellation I***-5

I made a request to have my contract prematurely canceled on 14/06/2021. They sent me a quotation with the amount I need to pay. I made payment on the same day and sent the signed quotation with the proof of payment and my ID copy to *** and when I called they said it will be processed in 48hrs. I have sent multiple emails to cancellation and customer service. 5 working days later my contract is still not cancelled. I called in today 21/06/2021 and the consultant is still telling me to send through the documents to the same email address and wait 48hrs. I want my contact cancelled with immediate effect!!! Please be advised that if this issue is not resolved and my account is debited by end of this month I will go the legal route