Bad Service

Good afternoon

This is Cesielia Nel, im contacting regarding my so called vodacom account that is in arrears. My contract expired on the 19th June 2023, i was not under knowledge that i should stop it myself beacause they didnt tell me the day i got the contract so i didnt know. On 1st of August 2023 i learn that the data is still loading on the sim as usual so i went in to Vodacom shop to clear this up and told them my contract expired so why does the data still get loaded on my sim...they gave me a number to call and said that i should have let them know that i was gonna stop the contract 🤷🏻♀️ So i called the nr they gave me and talk to a guy at the Call Centre and he said my account is in arrears i must pay that ammount first then they will stop my contract. So i asked the ammount and he gave it to me so i payed that full ammount that day (1st August 2023) Then i phoned them back and told him ive made the full payment and he said rhe payment will reflect in 48 hours Then they would stop the contract because the payment will show then. September some lady phoned me also from Vodacom and said my account is in arrears i must pay my account so i told ger my cintract stopped in June but they didnt stop it and i stopped it on 1st August when i also payed my full arrears, its not my fault that the people at vodacom did not do their work and now they want the money from me🤷🏻♀️ I only get child grant for my 6 kids and could not afford to keep up with the contract thats why I stopped it. Im not paying that money im Sorry.