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chasere H
1 reviews | Active since Mar 2015
13 Aug 2022, 17:14
Bad service
What to do when you on the verge of losing your employment shortly after starting to work for the company only because of breach of contract due to the ISP not keeping to their promises?! What is the use of paying for a fast speed but it's unstable, there's latency, jitter as well as the high ping.Even after many calls and complaints still nothing is done. All they say is "give us 24-48 hours" and it's now almost TWO weeks later. They also blame Octotel and escalate to them but no one has been getting back to us. Meanwhile I'm on UNPAID ISP OUTAGE till these problems are sorted. I feel as if 1 star is even too much for a review
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Replies (2)Vodacom's replyOfficial
14 Aug 2022, 17:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Aug 2022, 17:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
cH
chasere H's updateReviewer Update
15 Aug 2022, 15:54Technician has not contacted me regarding an appointment
cH
chasere H's update15 Aug 2022, 15:54
Reviewer Update
Technician has not contacted me regarding an appointment
