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Mothupi O

1 reviews | Active since Mar 2009

01 Oct 2019, 14:10

Bad Service

My wife (Dolores Oldjohn) was under the impression that her account with vodacom was closed and finalised. She recently got called about the arreas on her account, she has not taken a new phone ever since then.

She previously went to Festival Mall to cancel her contract last year sometime and she was assured that her contract was cancelled including the fact that she had to pay a fee.

She is obviously suprised to get a call informing her that her contract is an arrears, what arreas?

Please contact her at ***(Dolores Oldjohn)

Thanks and regards, Mothupi

0
Replies (3)
Vodacom
Vodacom's reply02 Oct 2019, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom
Vodacom's reply11 Oct 2019, 14:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you feedback with regards to your query.  RegardsConsumer Website Team
MO
Mothupi O's update11 Oct 2019, 14:35
Reviewer Update
Hi there,

I am really concerned about your reply, you are seeking my wife to pay for the contract cancellation. What was she paying for when she cancelled her contract at your outlet the other day, the fact that your staff did not deal her query correctly shouldnt be to her detriment, i am totally not happy, this is needless to say that my wife has not upgraded her phones in more than 2 years, so what exactly is she paying for

Regards