BAD SERVICE

I LOST A PHONE IN MARCH , REPORTED THE PHONE TO INSURANCE, THE REFUSED TO UPGRADE IT, THEN I ACCEPTED THEIR OFFER OF IPHONE6S, I WENT TO VODACOM TAMBOTIE MALL AND THEY SAID THEY WILL LET ME KNOW WHEN THE PHONE IS DELIVERED AT THE STORE, BUT THEY ARE CLOSED, WHY CANT THE PHONE BE DELIVERED AT MY HOME ADDRESS, WHAT IF THIS LOCKDOWN TAKES LONGER, I MUST JUST PAY THE CONTRACT BUT WITHOUT A HANDSET, THAT IS REALLY UNFAIF