Bad Service!!!

I have been a customer with vodacom for more than a decade, I am disappointed and saddened by the service I have received from Vodacom today.

First of all on the 08.03.2022 I phoned vodacom to cancel my contract which was due to come to an end . I spoke to a consultant and she informed me that instead of cancelling I should take an upgrade deal which offers me R65 airtime monthly and 20gigs per month, this deal will cost me R55 per month.

I received a quote with this information on it as promised however when it came to the end of the month my statement reflected the 20gigs was only "promotional data once off". I phoned vodacom today and was transferred to a lady named nireshnie from the upgrades/cancellation department she was rude, unhelpful and transferred me to the department that was closed she also informed me that I have to pay R900 to cancel my contract . I phoned vodacom back again and spoke to another consultant. He was polite and informed me that he can do a reversal on his side. The ref for this call was 00B20332C1266BB3

All I wanted from Vodacom was to cancel my contract because the product sold to me was misleading and you guys broke the NCI act by selling to the consumer incorrectly.