pM
pamela M

1 reviews | Active since Feb 2011

21 Apr 2026, 10:46

BAD SERVICE

Its such a nightmare dealing with Vodacom I find myself here again complaining about the same issue from August 2025. My home fiber stopped working last year they couldn't fix the problem after sending the technician, which resulted in me having to cancel my home fiber. However after I changed my residential address and informed Vodacom. I have dealt with different people from Vodacom with no resolution. I still without Fiber and I was promised that the matter will be fixed. They have messed up my credit profile because they took my Fiber account to collections, I had to fight them to fix that mess in which after complaining it was only sorted. The staff at Vodacom is *********** and cant be held accountable. They are rude and cut your call always.

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Replies (1)
Vodacom
Vodacom's reply21 Apr 2026, 12:04
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team