BAD SERVICE

I took out contract with Vodacom (East London) in March 2014, my phone (Samsung S4 - has a warranty for 2 free screen repairs )screen was damaged in November 2014 and I booked it in with Vodacom East London for repairs, 3 weeks later I received back because the repairs were done in JHB. Now my screen has been damaged for the second time, I took it to Vodacom Wynberg Maynard Mall Branch because I now live in the Wynberg, they told me it will take 21 days but I can take it to the Samsung Smart Lab Myself if I'm in a hurry because that's where they do their repairs, so I took the phone to Samsung because they could do it for me on the same day instead of waiting 21 days, to my surprise Samsung Technician advised that my phone is out of wearranty for screen repairs as I 've already done 2 screen repairs ( their system reflects 1 Done in Vodacom East London on 26 November 2014 and another on 1 December 2014 at Vodacom Kelvin) and he referred me back to Vodacom to rectify, 3 Vodacom shops in Cape Town refuse to help as they are only Franchises and my contract was done in East London