Bad Service

I have been trying to remove a soft lock on my business account since yesterday 20/04/2015 and have not had any joy in getting this issue resolved. I have spoken to 4 different people in Vodacom, all of them saying the soft lock has been taken off the account, but up until now, it is still suspended. I am shocked at the service we are getting as this is a corporate account, and I have never had this kind of service at all. <br> Our whole company is at the mercy of Vodacom, because they cannot do their job. We have been down for more than 48 hours now.<br> I seriously hope there will be some kind of response and solution for this never to happen again.