KM
Koketso M
1 reviews | Active since Mar 2024
11 Mar 2024, 18:50
Bad service
The worst cellphone insurance company in South Africa they don't care about their client's, I claimed for a lost iPhone 12 last week Wednesday but the stores don't have iPhone 12 on stock anymore so the store assistant advised them so that I can take something else and pay the difference because I am a sales associate I use the phone for work to our surprise they refused to authorize saying I should wait for their supplier to call me and that time I don't have the phone or alternative number where they could reach me, to even think I have been their loyal customer for more than 5 years never missed a single monthly premium
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Mar 2024, 07:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Mar 2024, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
KM
Koketso M's updateReviewer Update
12 Mar 2024, 19:57I have never been advised with anything all they said was their supplier has the phone and I should wait for them to contact me so I am still waiting for them to get in touch with me
It's clear that Vodacom Insurance doesn't want to remedy the situation all that their doing is bully me into something that they know they don't have in stores and I should wait for how long I don't know they also don't care that I have been waiting for seven days now and I am loosing my customers and money while waiting for their supplier to contact me
This is a bad service a big company bullying their less fortunate clients so dissatisfied 😒
It's clear that Vodacom Insurance doesn't want to remedy the situation all that their doing is bully me into something that they know they don't have in stores and I should wait for how long I don't know they also don't care that I have been waiting for seven days now and I am loosing my customers and money while waiting for their supplier to contact me
This is a bad service a big company bullying their less fortunate clients so dissatisfied 😒
KM
Koketso M's update12 Mar 2024, 19:57
Reviewer Update
I have never been advised with anything all they said was their supplier has the phone and I should wait for them to contact me so I am still waiting for them to get in touch with me
It's clear that Vodacom Insurance doesn't want to remedy the situation all that their doing is bully me into something that they know they don't have in stores and I should wait for how long I don't know they also don't care that I have been waiting for seven days now and I am loosing my customers and money while waiting for their supplier to contact me
This is a bad service a big company bullying their less fortunate clients so dissatisfied 😒
It's clear that Vodacom Insurance doesn't want to remedy the situation all that their doing is bully me into something that they know they don't have in stores and I should wait for how long I don't know they also don't care that I have been waiting for seven days now and I am loosing my customers and money while waiting for their supplier to contact me
This is a bad service a big company bullying their less fortunate clients so dissatisfied 😒