BAD SERVICE

I have 2 lines with Vodacom on a contract, I contacted them to activate the caller ID on both lines and I was told I have to pay a fee for that. It appears this was only done on 1 line. I contacted customer care again to check was the other line had not been done, I was informed it had been done, and I must give it some time. It has been over 24 hours and yet the caller ID still has not been set up on the other line. I switched off my phone and on three times already, removed the sim from the phone and I did a manual network selection but still not working.