Bad Service

On 10 December 2020 I upgraded two contracts with Vodacom. I was informed I would receive R1000 online shopping voucher for each contract. This would be sent via sms in the first week of January 2021. On 25 Jan 2021 I called Vodacom to enquire about my vouchers and was told my query would be escalated and I would have an answer within 72 hours. On 28 Jan I called again and was told I would get an sms in the first week of February. On 9 February 2021 I call and was told to call back on 11 Feb. Called back on 11 Feb and was put through to another dept but waited more than 20 min for call to be answered. Called again and was put through to the wrong department. On 12 Feb. I called again and was told I would be put through to Elite Mobile. Elite Mobile said they would call me back. On 15 Feb I called Elite Mobile on the number suppled to me by Vodacom and was told I am not on their system for vouchers. Called Vodacom back and was told in no uncertain terms that it isnt their problem and that I must speal to Elite Mobile. Called Elite Mobile and was told to speak to Vodacom. Eventually I spoke to someone at Elite Mobile who told me that there had been a problem and that the voucher would be put through manually. on 17 Feb I called Vodacom and asked to be put through to Elite Mobile. When the call was answered I asked to speak to Denise Ramsammy who I had dealt with onb 15 Feb. I was told that Denise was on a call and would call me back. I waited from 10.30 am until close of business and no return call. Called Vodacom on 18 Feb and asked to be put through to Elite Mobile and was told by the man who answered my call that they do not do the vouchers. I am getting more and more annoyed concerning this matter. I am being sent from pillar to post. When the time comes to renew my contract I most certainly will not deal with vodacom.